Privacy Policy - SnowLatam

At TryAgain, we highly prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our weather application, SnowLatam - the definitive app for snow lovers across Latin America.

1. About SnowLatam

SnowLatam is a specialized weather information application designed for snow and ski enthusiasts throughout Latin America. Our app provides comprehensive coverage for ski centers across multiple countries:

Real-Time Weather Data: Current conditions including temperature, wind, humidity, and snow conditions updated every minute for ski centers across Latin America.
7-Day Weather Forecasts: Extended weather predictions for planning ski trips and mountain adventures throughout the region.
Extensive Ski Center Coverage: Comprehensive information for ski resorts across Chile, Argentina, and other Latin American countries, including Valle Nevado, La Parva, El Colorado, Portillo, Las Leñas, Cerro Catedral, Chapelco, and many others.
Location Services: GPS-based distance calculations to help find the nearest ski centers across Latin America.
Snow Alerts: Personalized notifications about optimal snow conditions for your favorite ski destinations.
Live Cameras: Real-time visual conditions from ski centers when available across the region.
Weather History: Historical meteorological data for trend analysis and planning across Latin American ski destinations.
Multi-Country Support: Seamless coverage across borders with weather data for ski centers in Chile, Argentina, and expanding to other Latin American countries.

SnowLatam is an independent application not affiliated with any ski resort, created by and for snow enthusiasts throughout Latin America.

2. Information We Collect

We collect minimal information necessary to provide our comprehensive weather services across Latin America:

Location Data: Your device's GPS coordinates to calculate distances to ski centers across Latin America and provide location-specific weather information. This data is only used when you grant location permissions.
App Usage Data: Information about which ski centers you view, favorite locations you save across different countries, weather alerts you configure, and general app navigation patterns.
Device Information: Device type, operating system version, app version, language preferences, and basic device identifiers for technical support and app optimization.
Weather Preferences: Your saved favorite ski centers across Latin America, preferred units of measurement (Celsius/Fahrenheit, metric/imperial), notification settings, and regional preferences.
Technical Data: App performance metrics, crash reports, error logs, and regional connectivity data to improve functionality and user experience across different countries.
Network Information: IP address and general location information for weather data delivery, regional content optimization, and country-specific features.
Regional Settings: Country preferences, language settings, and regional weather data preferences for optimal user experience.

We do not require account creation or personal registration to use the basic features of SnowLatam.

3. Third-Party Weather Data Services

SnowLatam relies on multiple external weather data providers to deliver accurate information across Latin America:

OpenWeatherMap API: Our primary weather data source providing real-time conditions, forecasts, and historical weather information for Latin American ski centers. OpenWeatherMap may collect anonymized location data and API usage statistics according to their privacy policy.
Regional Weather Services: We integrate weather data from national meteorological services including AEMET (Argentina), DMC (Chile), and other regional weather authorities to enhance accuracy and local coverage.
Ski Resort Information: Public information from ski center websites, social media, and official sources across Latin America for resort details, web links, and operational status.
Live Camera Feeds: When available, we provide links to public webcams operated by ski resorts and weather stations across the region.
Satellite Data: Integration with satellite weather services for comprehensive snow cover analysis and regional weather patterns.

These services operate under their own privacy policies, which we encourage you to review. We do not share your personal information with these weather data providers beyond what is necessary for service delivery.

4. How We Use Your Information

The information we collect is used exclusively to enhance your snow and weather experience across Latin America:

Provide accurate, real-time weather conditions for ski centers across Chile, Argentina, and other Latin American countries.
Calculate and display distances from your location to various ski resorts throughout the region.
Deliver personalized weather alerts and snow condition notifications based on your preferences across multiple countries.
Maintain your favorite ski centers list across Latin America and preferred settings across app sessions.
Optimize weather data delivery based on your geographic region and local conditions across different countries.
Improve app performance, fix technical issues, and enhance user interface based on usage patterns across the region.
Provide relevant weather forecasts and recommendations for ski conditions across Latin American destinations.
Analyze general usage trends to improve weather data accuracy and app functionality across different countries.
Ensure app compatibility with different devices, operating systems, and regional network conditions.
Deliver location-appropriate content, regional weather information, and country-specific features.
Support multi-language functionality and regional customization for users across Latin America.

5. Location Data and Privacy

Location privacy is particularly important for a weather application covering multiple countries like SnowLatam:

Precise Location: Used only to calculate distances to ski centers across Latin America and provide location-specific weather conditions. Your exact location is never stored permanently or shared with third parties.
Regional Location: We may use general regional location (city/region/country level) to deliver appropriate weather data and regional content across Latin America.
Cross-Border Functionality: Location services help identify nearby ski centers even when they are in different countries, enhancing the cross-border experience.
Location Permissions: You can deny location access and still use the app by manually selecting ski centers from our comprehensive Latin American directory.
Background Location: We do not access your location when the app is not in active use, unless you specifically enable location-based alerts for your favorite ski centers.
Location Data Retention: Precise location coordinates are not stored; only general regional information may be temporarily cached for weather data optimization.
Location Settings: You can modify or revoke location permissions at any time through your device settings.

6. Data Security and Storage

We implement comprehensive security measures to protect your information across our Latin American operations:

All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Weather data and app preferences are stored securely with appropriate access controls and encryption across our regional infrastructure.
Location data is processed in real-time and not permanently stored on our servers.
User preferences and favorites are stored locally on your device with optional cloud backup for multi-device synchronization.
Regular security audits and updates are performed to maintain data protection standards across all regions.
Access to user data is strictly limited to authorized personnel for technical support and app improvement purposes.
Automated systems monitor for unauthorized access attempts and security threats across our network.
Regional data protection compliance with applicable laws in Chile, Argentina, and other Latin American countries.

7. Push Notifications and Alerts

SnowLatam offers comprehensive weather alert services across Latin America:

Snow Condition Alerts: Notifications about optimal snow conditions at your favorite ski centers across Latin America.
Weather Warnings: Important alerts about severe weather conditions that may affect skiing safety across the region.
Forecast Updates: Periodic updates about changing weather conditions and forecasts for multiple countries.
Cross-Border Alerts: Notifications about favorable conditions at ski centers in neighboring countries.
Personalized Notifications: Customizable alerts based on your preferred ski centers and weather thresholds across Latin America.
Regional Weather Events: Alerts about significant weather patterns affecting multiple ski areas across the region.
Notification Control: You can enable, disable, or customize all notification types through app settings.
Opt-Out Options: Complete opt-out from all notifications is available at any time.
Notification Data: We may collect data about notification delivery and engagement to improve alert relevance and timing across different regions.

8. Data Sharing and Disclosure

We do not sell, rent, or share your personal information. Limited data sharing may occur in these circumstances:

Weather Data Providers: Anonymized location data may be shared with OpenWeatherMap and other weather services solely for obtaining accurate weather information across Latin America.
Regional Weather Services: Anonymized data may be shared with national meteorological services to improve regional weather accuracy and coverage.
Technical Service Providers: Third-party services that help us operate the app, such as cloud hosting, analytics, and crash reporting services with regional presence.
Legal Requirements: When required by law, court order, or government regulation in any Latin American country, particularly regarding public safety and emergency weather conditions.
Safety and Security: To protect users' safety during severe weather events or prevent misuse of the application across the region.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of business assets, user data may be transferred as part of the transaction.
Aggregated Data: Anonymized, aggregated usage statistics may be used for research, regional weather pattern analysis, and service improvement.

9. Analytics and App Improvement

We use analytics to improve SnowLatam's functionality and user experience across Latin America:

App usage patterns to identify popular ski centers and frequently accessed features across different countries.
Performance metrics to optimize app speed and reduce loading times for weather data across the region.
Crash reports and error logs to identify and fix technical issues specific to different regions.
User interface interaction data to improve app navigation and design for diverse user preferences.
Weather data accuracy feedback to enhance forecast reliability across Latin American ski destinations.
Regional usage patterns to optimize server performance and data delivery across different countries.
Cross-border usage analysis to improve multi-country functionality and user experience.
All analytics data is anonymized and aggregated to protect individual privacy while improving regional services.

10. Children's Privacy

SnowLatam is designed as a family-friendly weather information app across Latin America:

We do not knowingly collect personal information from children under 13 years of age (or the applicable age in their country).
The app does not require account creation or personal information input, making it safe for family use across the region.
Parents should supervise children's use of location services and notification settings, especially when traveling between countries.
If we discover that we have collected information from a child under the applicable age, we will delete such information immediately.
Parents can contact us to request information about their child's data or request deletion of any collected information.
We comply with applicable children's privacy laws in Chile, Argentina, and other Latin American countries where we operate.

11. Your Data Protection Rights

You have comprehensive rights regarding your personal data under applicable Latin American privacy laws:

Access: Request information about what personal data we have collected and how it is used across our services.
Rectification: Request correction of any inaccurate or incomplete information in our systems.
Erasure: Request deletion of your personal data, including favorites, preferences, and usage history across all regions.
Restriction: Request limitation of data processing under certain circumstances as provided by applicable law.
Objection: Object to processing of your personal data for specific purposes under applicable privacy laws.
Data Portability: Request transfer of your data (favorites, settings) to another weather application in a structured format.
Withdrawal of Consent: Revoke consent for location access, notifications, or data collection at any time.
Regional Rights: Exercise specific rights available under the privacy laws of your country of residence.

To exercise these rights, contact us at hello@tryagain.app with your specific request and country of residence.

12. International Data Transfers

SnowLatam operates across multiple Latin American countries with international weather data services:

Weather data may be processed by OpenWeatherMap and other weather service providers with servers located in various countries.
We ensure appropriate safeguards are in place for any international data transfers, including those within Latin America.
Data processing complies with applicable privacy laws in Chile, Argentina, and other Latin American countries where we operate.
Regional data residency requirements are respected where legally mandated by local laws.
Cross-border data transfers within Latin America are conducted in accordance with applicable regional agreements and privacy frameworks.

13. Data Retention

We retain different types of data for varying periods in accordance with applicable laws:

Location Data: Not permanently stored; processed in real-time for distance calculations across Latin America.
App Preferences: Retained locally on your device and in cloud backup until you delete the app or clear data.
Usage Analytics: Anonymized data may be retained for up to 24 months for app improvement purposes across regions.
Technical Data: Crash reports and error logs retained for 12 months for technical support and regional optimization.
Weather History: Historical weather data may be cached temporarily for app performance optimization across different countries.
Regional Compliance: Data retention periods may vary based on applicable laws in different Latin American countries.

14. Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes in our practices, legal requirements, or regional expansion:

Material changes will be communicated through app notifications, update notes, or direct communication where required by law.
Continued use of SnowLatam after changes constitutes acceptance of the updated policy.
We will maintain version history and effective dates for transparency across all regions.
Users will be notified of significant changes that affect data collection, usage, or regional operations.
Changes will comply with applicable privacy laws in all Latin American countries where we operate.

15. Contact Information

For questions, concerns, or requests regarding this privacy policy or your personal data:

General Support: hello@tryagain.app
Privacy Concerns: privacy@tryagain.app
Technical Support: support@tryagain.app
Regional Inquiries: latam@tryagain.app

We commit to responding to all privacy-related inquiries within 30 days of receipt. For urgent weather-related safety concerns, please contact local emergency services in your country.

Last updated: July 12, 2025
This privacy policy is specific to SnowLatam and covers our weather information services for ski centers and mountain regions across Latin America, including Chile, Argentina, and other countries in the region.