Privacy Policy - Transmarko Logística

At TryAgain, we highly prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our logistics management application, Transmarko Logística - the official app for digitalizing and controlling maritime and logistics operations.

1. About Transmarko Logística

Transmarko Logística is the official application for digitalizing and controlling maritime and logistics operations of the company in Chile. Connected to the SAP portal and designed for field work with mobile devices, the app enables real-time traceability from truck entry to delivery at cultivation centers:

Reception Registration: Guard registration with truck data, guides, and driver information for complete logistics control.
QR Validation and Scanning: Package validation and QR scanning by operators for inventory tracking and traceability.
Inventory Control: Complete inventory management and movements between warehouses with full traceability.
Load and Route Planning: Planning of loads and routes to ships and centers for optimized logistics operations.
Captain Reports: Position reports and trip observations with real-time location tracking.
Online Tracking: Real-time tracking for clients from dock to final destination.
SAP Integration: Real-time integration with SAP systems, including offline mode with posterior synchronization.
Digital Documentation: Elimination of paper records and digitization errors for improved accuracy.
Executive Dashboards: Visibility for clients and management with comprehensive reporting tools.
Scalable Functions: Expandable to new preventive maintenance, IoT, and artificial intelligence functions.

Transmarko Logística is designed for enterprise use, bringing operations to a new level of efficiency, transparency, and reliability.

2. Information We Collect

We collect information necessary to provide comprehensive logistics management services:

User Account Data: Employee credentials, user roles, department assignments, access permissions, and authentication information for secure system access.
Operational Data: Truck registration information, driver details, cargo manifests, reception records, delivery confirmations, and logistics documentation.
Location and Tracking Data: GPS coordinates, route information, vessel positions, delivery locations, and real-time tracking data for logistics operations.
Inventory Information: Package details, QR codes, warehouse movements, stock levels, product information, and inventory transactions.
SAP Integration Data: Enterprise resource planning data, synchronization logs, system integration records, and business process information.
Device Information: Mobile device specifications, operating system details, app version, network connectivity, and hardware identifiers for technical support.
Usage Analytics: App usage patterns, feature utilization, performance metrics, error logs, and system optimization data.
Communication Data: Internal messages, notifications, alerts, reports, and communication logs within the logistics system.
Biometric Data: When enabled, fingerprint or facial recognition data for secure authentication and access control.
Camera and Scanner Data: QR code scans, document photos, cargo images, and visual verification data for logistics documentation.

All data collection is limited to what is necessary for legitimate business operations and logistics management.

3. Enterprise Integration and Third-Party Services

Transmarko Logística integrates with enterprise systems and third-party services to provide comprehensive logistics solutions:

SAP Integration: Real-time data synchronization with SAP enterprise systems for inventory management, financial records, and business process integration. Data is exchanged according to enterprise security protocols.
GPS and Mapping Services: Location services for route optimization, tracking, and navigation using secure mapping APIs and location providers.
Cloud Storage Services: Secure cloud infrastructure for data backup, synchronization, and enterprise-grade data storage with encryption.
Authentication Services: Enterprise identity management systems for secure user authentication and access control.
Communication Platforms: Secure messaging and notification services for internal communications and alerts.
Analytics Platforms: Business intelligence tools for operational analytics, performance monitoring, and executive reporting.
Backup and Recovery Services: Enterprise backup solutions for data protection and disaster recovery capabilities.

All third-party integrations comply with enterprise security standards and data protection requirements.

4. How We Use Your Information

The information we collect is used exclusively to provide and improve our logistics management services:

Facilitate truck reception, cargo validation, and delivery processes with complete traceability and documentation.
Enable real-time inventory management, warehouse operations, and stock control across multiple locations.
Provide GPS tracking, route optimization, and location-based services for logistics operations and client visibility.
Synchronize data with SAP systems for enterprise resource planning and business process integration.
Generate operational reports, executive dashboards, and analytics for management decision-making.
Ensure secure user authentication, access control, and role-based permissions for enterprise security.
Optimize app performance, troubleshoot technical issues, and provide customer support services.
Maintain audit trails, compliance records, and regulatory documentation for business operations.
Enable offline functionality with data synchronization for field operations in areas with limited connectivity.
Provide client tracking services and transparency in logistics operations from origin to destination.
Support preventive maintenance scheduling, IoT integration, and artificial intelligence features for operational optimization.

5. Data Security and Enterprise Protection

We implement enterprise-grade security measures to protect sensitive logistics and business information:

All data transmission is encrypted using industry-standard SSL/TLS protocols and enterprise security standards.
Data at rest is encrypted using advanced encryption algorithms and secure key management systems.
Multi-factor authentication and biometric security options for enhanced user verification and access control.
Role-based access control ensuring users only access information necessary for their job functions.
Regular security audits, penetration testing, and vulnerability assessments to maintain security standards.
Secure API integration with SAP and other enterprise systems using authenticated and encrypted connections.
Data backup and disaster recovery procedures to ensure business continuity and data protection.
Employee security training and access monitoring to prevent unauthorized data access or breaches.
Compliance with industry security standards and enterprise data protection requirements.
Secure offline data storage with encryption and automatic synchronization when connectivity is restored.
Advanced threat detection and monitoring systems to protect against cyber attacks and data breaches.
Data anonymization and pseudonymization techniques where applicable to enhance privacy protection.
Secure data transmission protocols for all communications between mobile devices and enterprise systems.
Regular security training for all personnel with access to logistics and operational data.
Incident response procedures and data breach notification protocols in compliance with Chilean data protection laws.

6. Location Data and Tracking

Location data is essential for our logistics operations and is handled with strict privacy controls:

Operational Tracking: GPS data is used for real-time tracking of vehicles, cargo, and personnel during logistics operations.
Route Optimization: Location information helps optimize delivery routes, reduce transit times, and improve operational efficiency.
Client Transparency: Location data enables client tracking services from dock to final destination for complete visibility.
Geofencing: Location-based alerts and notifications for arrival/departure at designated logistics facilities.
Historical Analysis: Location history for route analysis, performance optimization, and operational improvements.
Emergency Response: Location data for emergency situations, safety protocols, and incident response procedures.
Data Retention: Location data is retained only as long as necessary for business operations and regulatory compliance.
Access Control: Location information is accessible only to authorized personnel with legitimate business needs.

7. Data Sharing and Business Operations

We share data only as necessary for legitimate business operations and regulatory compliance:

SAP Integration: Operational data is shared with SAP systems for enterprise resource planning and business process management.
Client Services: Tracking and delivery information is shared with clients for transparency and service delivery.
Regulatory Compliance: Information may be shared with regulatory authorities as required by maritime and logistics regulations.
Service Providers: Limited data sharing with authorized service providers for technical support, maintenance, and system operations.
Business Partners: Operational data sharing with authorized business partners for collaborative logistics operations.
Legal Requirements: Data disclosure when required by law, court orders, or government regulations.
Emergency Situations: Information sharing for safety, security, or emergency response purposes.
Internal Operations: Data sharing within the organization for legitimate business purposes and operational requirements.

All data sharing is governed by strict confidentiality agreements, enterprise security protocols, and compliance with Chilean data protection regulations. We do not sell, rent, or share personal information for commercial purposes.

8. Employee Privacy and Workplace Monitoring

As an enterprise application, Transmarko Logística involves workplace monitoring within legal and ethical boundaries:

Employee location tracking is limited to work hours and business premises for operational purposes.
Performance monitoring focuses on operational efficiency and service quality rather than personal surveillance.
Employees are informed about data collection practices and monitoring activities as part of their employment.
Personal use of company devices is subject to company policies and privacy expectations.
Employee data is protected according to labor laws and privacy regulations in applicable jurisdictions.
Access to employee data is restricted to authorized management and HR personnel with legitimate business needs.
Employees have rights to access their personal data and request corrections as provided by applicable laws.

9. Data Retention and Records Management

We maintain comprehensive data retention policies for business and regulatory compliance:

Operational Records: Logistics data, delivery records, and operational documentation retained according to business requirements and regulatory obligations.
Financial Data: Transaction records, billing information, and financial documentation retained per accounting and tax regulations.
Employee Records: User account data and employment-related information retained according to labor laws and company policies.
Audit Trails: System logs, access records, and audit information retained for compliance and security purposes.
Client Data: Customer information and service records retained according to contractual obligations and business relationships.
Technical Data: System performance data, error logs, and technical information retained for operational optimization.
Legal Compliance: Data retention periods comply with applicable laws, regulations, and industry standards.
Secure Disposal: Data is securely deleted or destroyed when retention periods expire or business needs end.

10. International Operations and Data Transfers

Transmarko Logística may involve international logistics operations and data transfers:

Data may be transferred internationally as necessary for maritime and logistics operations across different countries.
International data transfers comply with applicable privacy laws and data protection regulations.
Appropriate safeguards are implemented for cross-border data transfers including contractual protections.
Regional data residency requirements are respected where legally mandated by local regulations.
International business partners and service providers are required to maintain equivalent data protection standards.

11. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Access: Request information about what personal data we have collected and how it is used in our logistics operations.
Rectification: Request correction of any inaccurate or incomplete information in our systems.
Erasure: Request deletion of your personal data when legally permissible and not required for business operations.
Restriction: Request limitation of data processing under certain circumstances as provided by applicable law.
Objection: Object to processing of your personal data for specific purposes under applicable privacy laws.
Data Portability: Request transfer of your data to another service provider in a structured format where technically feasible.
Withdrawal of Consent: Revoke consent for data processing where consent is the legal basis for processing.

To exercise these rights, contact us at hello@tryagain.app with your specific request and verification information.

12. Regulatory Compliance

Transmarko Logística complies with applicable regulations in Chile and the logistics and maritime industries:

Chilean data protection laws (Ley de Protección de Datos Personales N° 19.628) and privacy regulations.
Maritime regulations and port authority requirements for cargo handling and documentation in Chilean ports.
Transportation and logistics regulations for vehicle tracking and cargo management within Chile.
Chilean labor laws regarding employee data protection and workplace monitoring.
Industry-specific compliance requirements for logistics and supply chain management in Chile.
International trade regulations and customs requirements for Chilean import/export operations.
Environmental and safety regulations related to maritime and logistics operations in Chile.
Chilean cybersecurity regulations and enterprise data protection standards.

13. Analytics and Performance Monitoring

We use analytics to improve Transmarko Logística's functionality and operational efficiency:

App usage patterns to identify frequently used features and optimize logistics workflows.
Performance metrics to optimize app speed, reduce loading times, and improve SAP synchronization.
Crash reports and error logs to identify and fix technical issues specific to logistics operations.
User interface interaction data to improve app navigation and design for field operations.
Operational efficiency analytics to enhance logistics processes and reduce cycle times.
System integration performance to optimize SAP connectivity and data synchronization.
All analytics data is anonymized and aggregated to protect individual privacy while improving enterprise services.

14. Push Notifications and Alerts

Transmarko Logística provides comprehensive notification services for logistics operations:

Operational Alerts: Notifications about truck arrivals, cargo status changes, and delivery confirmations.
System Notifications: Important alerts about SAP synchronization, system updates, and technical issues.
Safety Alerts: Emergency notifications and safety-related communications for field operations.
Status Updates: Real-time updates about inventory movements, route changes, and operational status.
Personalized Notifications: Customizable alerts based on user roles and operational responsibilities.
Notification Control: You can enable, disable, or customize notification types through app settings.
Opt-Out Options: Complete opt-out from non-essential notifications is available at any time.
Enterprise Compliance: Critical business notifications may be required for operational compliance.

15. Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes in our practices, legal requirements, or business operations:

Material changes will be communicated through app notifications, email, or direct communication as appropriate.
Continued use of Transmarko Logística after changes constitutes acceptance of the updated policy.
We will maintain version history and effective dates for transparency and compliance purposes.
Users will be notified of significant changes that affect data collection, usage, or business operations.
Changes will comply with applicable privacy laws and enterprise data protection requirements.

16. Contact Information

For questions, concerns, or requests regarding this privacy policy or your personal data:

General Support: hello@tryagain.app
Privacy Concerns: privacy@tryagain.app
Technical Support: support@tryagain.app

We commit to responding to all privacy-related inquiries within 30 days of receipt. For urgent operational or safety concerns, please contact your system administrator or designated company contact.

Last updated: September 10, 2024
This privacy policy is specific to Transmarko Logística and covers our logistics management services for maritime and logistics operations in Chile, including SAP integration, real-time tracking, and enterprise data management.